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Cisco Bug: CSCuq50738 - EIM Change caseid does not automatically refresh case in Agents bin

Last Modified

Nov 02, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
When EIM agent tries to change case id for a new activity/case that is relating to an existing case.
the case does not automatically refresh in the agent bin.

Conditions:
When agent is trying to change the case id of a new activity/case that should actually belong to a case that is already existing.
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