Preview Tool

Cisco Bug: CSCuq50738 - EIM Change caseid does not automatically refresh case in Agents bin

Last Modified

Nov 02, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

When EIM agent tries to change case id for a new activity/case that is relating to an existing case.
the case does not automatically refresh in the agent bin.

When agent is trying to change the case id of a new activity/case that should actually belong to a case that is already existing.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.