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Cisco Bug: CSCuq50649 - qns-1.log shows null response from policy engine after OneClick attempt

Last Modified

Feb 02, 2017

Products (1)

  • Cisco Policy Suite for Mobile

Known Affected Releases

7.0.0

Description (partial)

Symptom:
1)Performed One Click Set-up & Configuration - AIO(eth0: .108 ; eth1: .179)
2)Performed Portal configuration for 'One-Click' access (Portal listening on eth1)
3)Ensured IPs in ISG config were pointing to AIO eth0(.108)
4)in testing the just configured One-Click svc, used TestClient(10.94.251.201)
 - as a subscriber using Firefox browser, entered eth1 IP (.179) 
 - got the default skin, as expected --

in qns-1.log --  saw the following error at same time, i attempted connected to eth1 on test client:
2014-08-21 14:55:51,607 [pool-2-thread-1] ERROR c.b.u.mgr.impl.PolicyMessageMgr.? - error sending/receiving policy message: null response from policy engine

Conditions:
1)Performed One Click Set-up & Configuration - AIO(eth0: .108 ; eth1: .179)
2)Performed Portal configuration for 'One-Click' access (Portal listening on eth1)
3)Ensured IPs in ISG config were pointing to AIO eth0(.108)
4)in testing the just configured One-Click svc, used TestClient(10.94.251.201)
 - as a subscriber using Firefox browser, entered eth1 IP (.179) 
 - got the default skin, as expected --

in qns-1.log --  saw the following error at same time, i attempted connected to eth1 on test client:
2014-08-21 14:55:51,607 [pool-2-thread-1] ERROR c.b.u.mgr.impl.PolicyMessageMgr.? - error sending/receiving policy message: null response from policy engine
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