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Cisco Bug: CSCuq50036 - listCallManager duplicate response if multiple DN's in AutoReg UDT

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.5(0.96020.202) 9.9(9)ST1.9

Description (partial)

Symptom:
CUCM 10.x contains a new feature where Universal Device Template (UDT)can be configured for Auto Registration. DN's can be configured in these Templates.

When an AXL Query 'listCallManager' is sent to CUCM server, the response contains duplicate entries of the CUCM nodes  if multiple DN's are configured in the UDT template assigned for Auto Registration configuration.

This AXL query is used by Cisco Prime Collaboration provisioning for performing Infrastructure Sync with CUCM, and hence the Infrastructure Sync fails.

As PCP receives SOAP resposne containing duplicate entries, it cannot add multiple CUCM instances for same CUCM node, and hence infrastructure Sync fails with the error "Failed to create CallManager object instance. | Cause - Inventory Exception:DFC Exception IM-0022 [ERROR]: More than one object with model path"

Conditions:
The Behaviour is noticed in CUCM 10.x  when multiple DN's are assigned to the Universal Device Template configured in the Auto registration Information Setting.
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