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Cisco Bug: CSCuq49842 - Failed to create a desktop share on 8.6.7 versions

Last Modified

Mar 08, 2015

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

8.6(7)

Description (partial)

Symptom:
users are getting "Desktop Share has encountered an error. Please try again" with j4M 8.6 version

Conditions:
Only seen with J4M 8.6 release.
CU is running an old Mac OS 10.6 so they can't upgrade jabber to the 9.x version,  but as explained on the recording CU  could test the latest iOS 10.7,  and desktop share works fine with J4M 9.2 & 9.6 versions
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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