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Cisco Bug: CSCuq49650 - Undo-Redo buttons are not working in Finesse 10.5 ES for email activity

Last Modified

May 21, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Symptom: 
Undo-Redo buttons are not working while logging an email Agent via Finesse 10.5 ES

Conditions:
Condition:
1.Finesse 10.5 ES with EIM-WIM 9.0.2
2.Agent should be logged in via Finesse.
3.Agent have both voice and Email MRD assigned.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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