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Cisco Bug: CSCuq48007 - Dialer showing negative idle times

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

When running under load, the dialer will occasionally show negative values for Idle time.  This is recorded in Dialer_Interval table.  This results in incorrect reporting of Idle time.

Known to occur only under significant system load.
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