Guest

Preview Tool

Cisco Bug: CSCuq47474 - TCS loses SIP registration on the VCS.

Last Modified

Sep 12, 2019

Products (1)

  • Cisco TelePresence Content Server

Known Affected Releases

6.1(Appliance)

Description (partial)

Symptom:
After upgrading the server to version 6.1, we encountered the following error:
* Login to the TCS and make sure all the SIP recording aliases are showing registered. 
* Login to the VCS and check the recording aliases are showing registered on the VCS as well. 
* Now make a SIP call from an endpoint to any one SIP recording alias. 
* We observed that, all the other recording aliases lose registration from the VCS. However, on the TCS the status still shows as registered, which is misleading. 
* We need to restart the TCS services to get the registrations back on VCS.

Conditions:
The TCS has only SIP enabled and no H.323. The zone on which the registrations land on the VCS, has 'check credential' enabled as authentication policy.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.