Preview Tool

Cisco Bug: CSCuq47403 - Dependency Record has issue in Device Pool Config Page

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.98000.226) 10.5(1.98000.230)

Description (partial)

Dependency Record has issue in Device Pool Config Page


Go to ccmadmin- System - Device pool - Create a device pool - save it
Go to media resources - Transcoder - Add new - select Cisco IOS Media Termination point or Cisco IOS Enhanced Media Termination Point or Cisco Media Termination Point from the Transcoder Type dropdown list - Select created Device pool - save .
Go to System - Device pool - go to created profile configuration page - Select dependency record from drop down list - click go - it will show associated Transcoder - click on Transcoder name - throwing below error

"type: Exception report


description: The server encountered an internal error that prevented it from fulfilling this request.


ServletException File "/logonheader.jsp" not found
note: The full stack trace of the root cause is available in the logs. "
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.