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Cisco Bug: CSCuq46764 - ENH: Provision to use CallConsultTransfer step for non-IAQ calls

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases


Description (partial)

Large values of Ringtime and zero talktime for calls in CCDR historical reports.

Consider an Agent on an IAQ call. Now, he/she receives a non-IAQ call via 'Call Consult Transfer' step. This call doesn't need to be answered; it can even be forwarded to VM or elsewhere or even disconnected.
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