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Cisco Bug: CSCuq46726 - Right click > contact > send email does not properly populate subject

Last Modified

Sep 11, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases


Description (partial)

Functionality existed with all previous releases of CUAC, thus defect was introduced with CUAC v10.5

CUAC offers the ability to send an email with call details to a noted directory contact. 

CUAC should populate email subject lines with the following details 'Call from xxxx @ xx:xx:xx AM/PM on xx/xx/xxxx'. This has worked with previous releases using both the keyboard shortcut Ctrl +M and using the right click > Contact > Send email context menu. In 10.5, it appears that the Ctrl + M functionality is working as designed, however, when using the right click context menu the subject line is not populated within the email.

Attempting to send email using Right Click context menu.
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