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Cisco Bug: CSCuq46077 - UI Enhancement for IM and Presence 10.x upgrade Do Not Switch option

Last Modified

Sep 25, 2017

Products (4)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.0
  • Cisco Unified Presence Version 8.5
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.5(1) 8.6(1) 9.0(1)

Description (partial)

Upgrade from CUPS 8.5.x, 8.6.x or IM and Presence 9.x to IM and Presence 10.x result in "version mismatch" error.

Example of Install Log error:

ERROR: The active version of the CUCM Publisher|<LVL::Info>
       is incompatible with IM and Presence 8.6. IM and Presence|<LVL::Info>
       cannot continue to run following a refresh upgrade.|<LVL::Info>
       The CUCM Publisher does not have a compatible 8.6 version|<LVL::Info>
       available. Please select the option to switch versions and reboot|<LVL::Info>
       to IM and Presence upon successful upgrade.|<LVL::Info>

Refresh Upgrade of 

CUPS 8.5.x or 8.6.x
IM and Presence 9.x

To IM and Presence 10.x

Installation option "Do not switch to new version after upgrade" is selected
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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