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Cisco Bug: CSCuq46077 - UI Enhancement for IM and Presence 10.x upgrade Do Not Switch option

Last Modified

Sep 25, 2017

Products (4)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.0
  • Cisco Unified Presence Version 8.5
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.5(1) 8.6(1) 9.0(1)

Description (partial)

Symptom:
Upgrade from CUPS 8.5.x, 8.6.x or IM and Presence 9.x to IM and Presence 10.x result in "version mismatch" error.

Example of Install Log error:

ERROR: The active version of the CUCM Publisher 10.0.1.10000-24|<LVL::Info>
       is incompatible with IM and Presence 8.6. IM and Presence|<LVL::Info>
       cannot continue to run 8.6.5.13900-2 following a refresh upgrade.|<LVL::Info>
       The CUCM Publisher does not have a compatible 8.6 version|<LVL::Info>
       available. Please select the option to switch versions and reboot|<LVL::Info>
       to IM and Presence 10.0.1.11901-2 upon successful upgrade.|<LVL::Info>

Conditions:
Refresh Upgrade of 

CUPS 8.5.x or 8.6.x
IM and Presence 9.x

To IM and Presence 10.x

Installation option "Do not switch to new version after upgrade" is selected
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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