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Cisco Bug: CSCuq45904 - System info hangs, freezing matelive home page

Last Modified

May 19, 2016

Products (1)

  • Cisco MATE Live

Known Affected Releases

6.0

Description (partial)

Symptom:
System info hangs, freezing matelive home page

Conditions:
The following url is hanging indefinitely:http://ml2:8080/systemsvc/api/info/server
Otherwise, the system is responsive: other pages work, reports can run, settings can be set.  However, the home page hangs on the above api call.  ml2 is busy, as I was also running my StressTest against it.  When I shut down the test, the api continued to hang.  The problem appears to be due to one of the NFS mounted disk drives not responding when I do a "df" command.  This will likely be a common occurrence.  It happens to me quite often.  The workaround is to reboot the server.
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