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Cisco Bug: CSCuq42620 - SNTC:Product alert Summary count not matching with Details tab count

Last Modified

May 05, 2016

Products (1)

  • Network Level Service

Known Affected Releases

2.20(1)

Description (partial)

Symptom:
:Summary count not matching with Detail tab count.
Resolve comments :Summary count refers Number of chassis and card affected count.
Alert Tab:This tab will have alert information with device details. Single device will have more than one alerts.So this Alert tab will never match with summary tab count. This is not an issue and it is working as expected. ?

Can we update the expected behavior as part of user guide also if the count of the devices is not expected to match with any of the pod view or reports within the details tab then can we please modify the tool tip or add the comments to make customer understand the expected behavior of the devices. Also I have checked the report after removing the duplicates from the details tab the count does not match.

Conditions:
PFA product alert report for reference .Sample reference ? total SN reported under Software alert report is 19059 , as per engineering team even if we remove the duplicate SN's the count comes to 18653 (considering same SN have multiple alert id's ).
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