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Cisco Bug: CSCuq42288 - UCCX: Prompt after Call Unhold Step is truncated by 2-3 seconds

Last Modified

Feb 12, 2018

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.5(1)
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.6(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.6(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1) 10.6(1) 11.0(1) 11.5(1)

Description (partial)

Symptom:
Prompt after Call Unhold Step is truncated by 2-3 seconds

Conditions:
UCCX 10.5, 10.6, 11.x using a call flow over CUBE

Related Community Discussions

UCCX 11.0 and bug ID <key>CSCuq42288</key>
Hello, I believe I am hitting bug ID <key>CSCuq42288</key> in UCCX 11.0. I am using a Hold step, a Delay step, an Unhold step, then am experiencing truncated prompts. The Bug Toolkit says that the bug has been terminated and that no fix was planned for this bug. Can anyone think of a reason why? Is the scripting unacceptable in some way? I can workaround it with delays, blank prompts, and other convoluted behavior, but why must I do that? Anyway, thanks in advance for any advice. James
Latest activity: Sep 21, 2016
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  • Status
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  • Related Community Discussions
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