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Cisco Bug: CSCuq41366 - Dialer sends ClearConncection request prematurely

Last Modified

Feb 13, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4) 9.0(4)ES

Description (partial)

Symptom:
Dialer sends ClearConncection request prematurely. We see "Call delivered from CG is delayed. Clearing out the reservation call." in dialer logs.

Conditions:
Dialer sends ClearConnecction request and releases the agent reservation and the customer ports, before it receives CallEstablished event from the CG for the customer call.
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