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Cisco Bug: CSCuq41366 - Dialer sends ClearConncection request prematurely

Last Modified

Feb 13, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4) 9.0(4)ES

Description (partial)

Dialer sends ClearConncection request prematurely. We see "Call delivered from CG is delayed. Clearing out the reservation call." in dialer logs.

Dialer sends ClearConnecction request and releases the agent reservation and the customer ports, before it receives CallEstablished event from the CG for the customer call.
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