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Cisco Bug: CSCuq41215 - CAD 8.0/8.5 Documentation: IPC supervised and blind conference/transfer

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

8.0(1) 8.5(1)

Description (partial)

Symptom:
IPC supervised conference/transfer and blind conference/transfer never made it in to the 8.0.1a release

CAD user guide for versions 8.0 and 8.5 mistakenly covers IPC supervised conference/transfer and blind conference/transfer.
These features were added to CAD only in version 8.5.2, so they will not work. 

These features need to be completely removed from user guide for 8.0 (starting page 74):
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/user/guide/cda80cceug.pdf

In the user guide for CAD 8.5, it should be mentioned that IPC supervised conference/transfer and blind conference/transfer are available only starting from version 8.5.2:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/user/guide/cda85cceug.pdf

Conditions:
CAD 8.0, CAD 8.5.1
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