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Cisco Bug: CSCuq41078 - ipt_driver_PBX_CUCM_8.6.x.pl fails to determine the phone region name

Last Modified

Nov 07, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(4)ER1

Description (partial)

Symptom:
"Details:
The following transaction failed. Investigation indicates that
ipt_driver_PBX_CUCM_8.6.x.pl uses inconsistent logic to determine the phone
region name during Driver_AddLocationPrimaryPBXset and AddDevicePool
transactions,. When the codec settings in the dialplan is different from these
at customer level, this difference leads to the transaction failure.

XML    
200247 Request Failed     AddLocation
    =>  Entered at: 2014/03/17 19:40:21 GMT  (64.102.152.234)

      CUCM 8.6.x: name[devicepool25]AXL:addDevicePool: [5007] Item not valid:
The specified phone-25 was not found
    => Started at: 2014/03/17 19:40:21 GMT
          => End at: 2014/03/17 19:42:46 GMT

Status of sub transactions

200248  Driver_AddLocation     XML     Y      Location [LOC9471] added      
200249  Driver_AddLocationPrimaryPBXset     XML     Y      Primary IPPBX for
[LOC9471] processed      
200250  --- Driver_IPPBX     XML     Y      CUCM 8.6.x: Location [LOC9471]
added to PBX [CL9471] ... [214][10.122.144.9]      
200251  Driver_AddLocationIPPBXs     XML     Y      Location [LOC9471] added    
200252  Driver_TransitSwitch     XML     Y      Transit_Driver: transitchosen
is null ... no driver needed      
200253  Driver_PSTN_Gateway     XML     Y      pstnchosen is null ... no driver
needed      
200254  Driver_AddLocationTransitSet     XML     Y      Location [LOC9471] has
no Transits affected - no action taken      
200255  Driver_AddLocationDHCPSet     XML     Y      location[LOC9471] has no
subnet(s) - no action taken      
200256  Driver_AddLocationPrimaryGkset     XML     Y      Primary Gatekeepers
for [LOC9471] processed      
200257  Driver_AddLocationGatekeepers     XML     Y      Location [LOC9471],
has no Gatekeeper affected - no action taken      
200258  AddDevicePool     XML     F      CUCM 8.6.x:
name[devicepool25]AXL:addDevicePool: [5007] Item not valid: The specified
phone-25 was not found      
200259  --- Driver_AddDevicePool     XML     Y      Device Pool [devicepool25]
has been successfully inserted      
200260  --- Driver_IPPBX     XML     F      CUCM 8.6.x:
name[devicepool25]AXL:addDevicePool: [5007] Item not valid: The specified
phone-25 was not found      
200261  --- Driver_DelDevicePool     XML     Y      Device Pool [devicepool25]
has been successfully deleted      
200262  Driver_DelLocationGatekeepers     XML     Y      Location [LOC9471]
deleted      
200263  Driver_DelLocationPrimaryGkset     XML     Y      Primary Gatekeepers
for [LOC9471] processed      
200264  Driver_DelLocationDHCPSet     XML     Y      location[LOC9471] has no
subnets      
200265  Driver_DelLocationTransitSet     XML     Y      Location [LOC9471]
deleted      
200266  Driver_PSTN_Gateway     XML     Y      pstnchosen is null ... no driver
needed      
200267  Driver_TransitSwitch     XML     Y      Transit_Driver: transitchosen
is null ... no driver needed      
200268  Driver_DelLocationIPPBXs     XML     Y      Location [LOC9471] deleted  
200269  Driver_DelLocationPrimaryPBXset     XML     Y      Primary IPPBX for
[LOC9471] processed      
200270  --- Driver_IPPBX     XML     Y      CUCM 8.6.x: Location deleted
[LOC9471] ... [147][10.122.144.9]      
200271  Driver_DelLocation     XML     Y      Location [LOC9471] record removed


Steps to Reproduce:
1. Add a location for a customer which codec settings are different from what
are in the dialplan
2.
3.
4.
5.
6.
Actual Results:  
Transaction fails.

Expected Results:  
Transaction succeeds"

Conditions:
"Details:
The following transaction failed. Investigation indicates that
ipt_driver_PBX_CUCM_8.6.x.pl uses inconsistent logic to determine the phone
region name during Driver_AddLocationPrimaryPBXset and AddDevicePool
transactions,. When the codec settings in the dialplan is different from these
at customer level, this difference leads to the transaction failure.

XML    
200247 Request Failed     AddLocation
    =>  Entered at: 2014/03/17 19:40:21 GMT  (64.102.152.234)

      CUCM 8.6.x: name[devicepool25]AXL:addDevicePool: [5007] Item not valid:
The specified phone-25 was not found
    => Started at: 2014/03/17 19:40:21 GMT
          => End at: 2014/03/17 19:42:46 GMT

Status of sub transactions

200248  Driver_AddLocation     XML     Y      Location [LOC9471] added      
200249  Driver_AddLocationPrimaryPBXset     XML     Y      Primary IPPBX for
[LOC9471] processed      
200250  --- Driver_IPPBX     XML     Y      CUCM 8.6.x: Location [LOC9471]
added to PBX [CL9471] ... [214][10.122.144.9]      
200251  Driver_AddLocationIPPBXs     XML     Y      Location [LOC9471] added    
200252  Driver_TransitSwitch     XML     Y      Transit_Driver: transitchosen
is null ... no driver needed      
200253  Driver_PSTN_Gateway     XML     Y      pstnchosen is null ... no driver
needed      
200254  Driver_AddLocationTransitSet     XML     Y      Location [LOC9471] has
no Transits affected - no action taken      
200255  Driver_AddLocationDHCPSet     XML     Y      location[LOC9471] has no
subnet(s) - no action taken      
200256  Driver_AddLocationPrimaryGkset     XML     Y      Primary Gatekeepers
for [LOC9471] processed      
200257  Driver_AddLocationGatekeepers     XML     Y      Location [LOC9471],
has no Gatekeeper affected - no action taken      
200258  AddDevicePool     XML     F      CUCM 8.6.x:
name[devicepool25]AXL:addDevicePool: [5007] Item not valid: The specified
phone-25 was not found      
200259  --- Driver_AddDevicePool     XML     Y      Device Pool [devicepool25]
has been successfully inserted      
200260  --- Driver_IPPBX     XML     F      CUCM 8.6.x:
name[devicepool25]AXL:addDevicePool: [5007] Item not valid: The specified
phone-25 was not found      
200261  --- Driver_DelDevicePool     XML     Y      Device Pool [devicepool25]
has been successfully deleted      
200262  Driver_DelLocationGatekeepers     XML     Y      Location [LOC9471]
deleted      
200263  Driver_DelLocationPrimaryGkset     XML     Y      Primary Gatekeepers
for [LOC9471] processed      
200264  Driver_DelLocationDHCPSet     XML     Y      location[LOC9471] has no
subnets      
200265  Driver_DelLocationTransitSet     XML     Y      Location [LOC9471]
deleted      
200266  Driver_PSTN_Gateway     XML     Y      pstnchosen is null ... no driver
needed      
200267  Driver_TransitSwitch     XML     Y      Transit_Driver: transitchosen
is null ... no driver needed      
200268  Driver_DelLocationIPPBXs     XML     Y      Location [LOC9471] deleted  
200269  Driver_DelLocationPrimaryPBXset     XML     Y      Primary IPPBX for
[LOC9471] processed      
200270  --- Driver_IPPBX     XML     Y      CUCM 8.6.x: Location deleted
[LOC9471] ... [147][10.122.144.9]      
200271  Driver_DelLocation     XML     Y      Location [LOC9471] record removed


Steps to Reproduce:
1. Add a location for a customer which codec settings are different from what
are in the dialplan
2.
3.
4.
5.
6.
Actual Results:  
Transaction fails.

Expected Results:  
Transaction succeeds"
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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