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Cisco Bug: CSCuq39919 - Non-secure voicemail playback is blocked for few (~30) seconds

Last Modified

Oct 18, 2014

Products (1)

Known Affected Releases


Description (partial)

Non-secure voicemail playback is blocked for few seconds if attempted to play after secure voicemail playback which is disabled.

1. On Unity server,  "Allow Access to Secure Message Recordings through CUMI" is NOT checked on API configuration screen (System settings -> Advanced -> API Settings).
2. User logs into visual voicemail and has both secure and non-secure messages in the inbox.
3. User first tries to play a secure message which is disabled and then tries to play a non-secure message.
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