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Cisco Bug: CSCuq39892 - UCCX Hostname change causes Live Data to stop on CUIC

Last Modified

Mar 13, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

10.5(1) 10.6(1)

Description (partial)

UCCX Hostname change causes Live Data to stop on CUIC

Symptom:
The error is received when running live data reports on CUIC or reports in Finesse: "Error updating the filter information. XMPP Messaging infrastructure error"

This is after the hostname has been changed on the server.

Conditions:
Running UCCX 10.5(1)

Changed the Hostname of the UCCX node, in this case we were accessing the CUIC on HA node.

Similar issue due to DNS/Domain addition has been resolved in UCCX 10.5, as per CSCuo75043
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