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Cisco Bug: CSCuq39892 - UCCX Hostname change causes Live Data to stop on CUIC

Last Modified

Jun 28, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

10.5(1) 10.6(1)

Description (partial)

UCCX Hostname change causes Live Data to stop on CUIC

The error is received when running live data reports on CUIC or reports in Finesse: "Error updating the filter information. XMPP Messaging infrastructure error"

This is after the hostname has been changed on the server.

Running UCCX 10.5(1)

Changed the Hostname of the UCCX node, in this case we were accessing the CUIC on HA node.

Similar issue due to DNS/Domain addition has been resolved in UCCX 10.5, as per CSCuo75043
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