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Cisco Bug: CSCuq39126 - Mismatch of Hold status in MX300G2

Last Modified

Sep 12, 2019

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases


Description (partial)

Mismatch of Hold status in MX300G2

Steps to reproduce :

1.	Register MX300G2(5303) video phone and IP Phone A (5130) , IP Phone B (5150), IP Phone C (5112) in Unified CM 
2.	Make call from MX300 G2 to IP Phone A and make it hold in in MX300 
3.	Place a new call in MX 300 to IP Phone B and make  the call hold in MX 300 G2 
4.	Both the calls will be in Hold condition . 
5.	Now transfer the IP Phone B call to IP Phone C and answer the call in Ip phone C 
6.	Check the Hold icon  status  in MX 300 G2 monitor 
Problem Description : When the both call are in hold condition  in MX300 G2 and on transferring the call from IP Phone B to IP Phone C  the IP Phone C answer the call not in hold condition but in MX 300 G2 the hold ICON  Status is  shown as 2 phones are in hold condition .

Expected Behaviour: In MX 300 G2 the hold status  should be shown as 1 phone IP Phone A in hold condition 

Environmental  Matrix : 
SX20 : s52010tc7_2_0_rc1.pkg
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