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Cisco Bug: CSCuq37965 - Temporary Presence not working

Last Modified

Feb 25, 2019

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(1) 9.1(2)

Description (partial)

User directory search performed via client doesn't reflect the correct presence status of listed users.
Listed users are either showed as offline although online or are showing a stale presence status.

Directory search is configured for the client.

Let's take the following scenario as an example: One user searches, using its client directory search, 
another local, IM&P user (with a user ID: xyz) and this searched user is not showing the 
correct presence status.

Run the following two SQL queries:
run sql SELECT xcp_user_id FROM enduser WHERE userid='xyz'

run sql SELECT node_id FROM pep_node_name WHERE node_name LIKE ''

If the following query gives non-empty result, the user with ID: xyz is affected by this defect:
run sql SELECT * FROM pep_node WHERE owner_id = QUERY RESULT_1 AND node_name_id = QUERY RESULT_2 AND access_type = 'P'
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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