Cisco Bug: CSCuq37962 - CUIC 9 Agent State Real Time Graph Report does not show the Active field
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Customer does not see an agent in Active state in this report. Conditions: An agent will be in Active state when it is a non-voice activity. The customer is a voice-only customer and would thus never see an "Active" agent.
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