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Cisco Bug: CSCuq37962 - CUIC 9 Agent State Real Time Graph Report does not show the Active field

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Customer does not see an agent in Active state in this report.

Conditions:
An agent will be in Active state when it is a non-voice activity.  The customer is a voice-only customer and would thus never see an "Active" agent.
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