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Cisco Bug: CSCuq37962 - CUIC 9 Agent State Real Time Graph Report does not show the Active field

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Customer does not see an agent in Active state in this report.

An agent will be in Active state when it is a non-voice activity.  The customer is a voice-only customer and would thus never see an "Active" agent.
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