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Cisco Bug: CSCuq36379 - RequestId not published in XMPP event when agent change state w diff RC

Last Modified

Dec 08, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.1(1)

Description (partial)

RequestId is not published in the XMPP event when an agent changes state from Not Ready state to Not Ready state with different reasonCodes.

1)	Login Finesse agent and put it to Not Ready state with reasonCode A
2)	Then do a REST/PUT on the User object with the state as Not Ready and the reasonCode being a second reason code, say reasonCode B, along with a requestId being set in the header

In this scenario, the requestId is not published in the XMPP event that is published after the REST operation has been completed successfully.
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