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Cisco Bug: CSCuq36379 - RequestId not published in XMPP event when agent change state w diff RC

Last Modified

Dec 08, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.1(1)

Description (partial)

Symptom:
RequestId is not published in the XMPP event when an agent changes state from Not Ready state to Not Ready state with different reasonCodes.

Conditions:
1)	Login Finesse agent and put it to Not Ready state with reasonCode A
2)	Then do a REST/PUT on the User object with the state as Not Ready and the reasonCode being a second reason code, say reasonCode B, along with a requestId being set in the header

In this scenario, the requestId is not published in the XMPP event that is published after the REST operation has been completed successfully.
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