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Cisco Bug: CSCuq36098 - Router does not log when CTSG records exceed maximum supported limit

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.5(1) 9.0(1)

Description (partial)

Symptom:
Router does not give a warning when supported limit of 30,000 CallType Skill Group records is reached. Cusotmers should be given a warning message when this occurs to take appropriate action to correct call scripting to prevent CTSG record creation that exceeds supported limits.

Conditions:
For every new Skill Group Call Type pairing, the router will create a historical data record to populate statistics. When creating call routing scripts, it is possible to create valid scripts that may exceed the Skill Group Call Type record limit.
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