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Cisco Bug: CSCuq35574 - CVP cannot handle 491 Pending Request triggering glare condition

Last Modified

Oct 16, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 11.5(1) 11.6(1) 12.0(1) 7.0(1) 7.0(2) 8.0(1) 8.0(2) 8.5(1) 8.5(2) 9.0(1) 9.0(2)

Description (partial)

Call fails with a glare condition(491 pending) which cannot be handled by CVP as CVP is a proxy during this call phase.

CV Comprehensive Call Flows fail with glare conditions during Transfer,Conference,Hold/Retrieve(Call Updates)

Related Community Discussions

the call was disconnected after transfer. ABNORMALLY ENDING - SIP code [488]
Hi I have a problem that when an agent transferred inbound call to another, the call was disconnected. It will better show from TCD table belew:   RecoveryKey MRDomainID AgentSkillTargetID SkillGroupSkillTargetID ServiceSkillTargetID PeripheralID RouteID RouterCallKeyDay RouterCallKey DateTime PeripheralCallType DigitsDialed PeripheralCallKey CallDisposition NetworkTime Duration RingTime DelayTime TimeToAband HoldTime TalkTime WorkTime LocalQTime BillRate CallSegmentTime ConferenceTime Variable1 ...
Latest activity: Dec 19, 2017
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