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Cisco Bug: CSCuq35086 - Talking Agent Count in Portico not showing accurate number

Last Modified

Oct 01, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2) 11.0(1) 9.0(4)

Description (partial)

Talking Agent Count in Diagnostic Portico is not reporting accurate agent counts for active calls.

Agent initiates a call.  The number is increasing by 1 with each call an agent makes, which is not expected.
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