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Cisco Bug: CSCuq33808 - Phone discovery using IPSubnet does not complete/no phones discovered

Last Modified

Jun 30, 2018

Products (1)

  • Cisco Emergency Responder

Known Affected Releases

10.0(2.10000.11)

Description (partial)

Phone Tracking logs show similar:

44537: Aug 11 12:56:54.885 EDT %CER-CER_PHONETRACKINGENGINE-3-ERROR:Thread-8              :DiscoveryDetails     setMajorDiscoveryCom java.lang.NullPointerException
                                                              com.cisco.e911.deserver.discoveryengine.DiscoveryDetails.getAllPhonesForIPSubnettracking(DiscoveryDetails.java:494)
                                                              com.cisco.e911.deserver.discoveryengine.DiscoveryDetails.setMajorDiscoveryCompleteDetails(DiscoveryDetails.java:624)
                                                              com.cisco.e911.deserver.discoveryengine.DiscoveryDetails.processDiscoveryCompleteMessage(DiscoveryDetails.java:115)
                                                              com.cisco.nm.ani.server.core.DiscoveryTimeBaseImpl.sendDiscoveryDoneEventToAggregator(DiscoveryTimeBaseImpl.java:104)
                                                              com.cisco.nm.ani.server.core.DiscoveryTimeBaseImpl.postPerformScheduledFunction(DiscoveryTimeBaseImpl.java:96)
                                                              com.cisco.nm.ani.server.frontend.AniTimeBaseImpl.execute(AniTimeBaseImpl.java:43)
                                                              com.cisco.nm.ani.server.frontend.AniTimeLine$1.run(AniTimeLine.java:145)
                                                              java.lang.Thread.run(Thread.java:662)

Symptom:
Phones are not showing as discovered in CER when using IP subnet tracking. 
Various pages show that the phone discovery is still in progress. (Unlocated phones, Phone tracking time, etc)

Conditions:
CER 10.0.2 Fresh Install or Upgrade using IP Subnet based tracking.
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