Preview Tool

Cisco Bug: CSCuq33808 - Phone discovery using IPSubnet does not complete/no phones discovered

Last Modified

Jun 30, 2018

Products (1)

  • Cisco Emergency Responder

Known Affected Releases


Description (partial)

Phone Tracking logs show similar:

44537: Aug 11 12:56:54.885 EDT %CER-CER_PHONETRACKINGENGINE-3-ERROR:Thread-8              :DiscoveryDetails     setMajorDiscoveryCom java.lang.NullPointerException

Phones are not showing as discovered in CER when using IP subnet tracking. 
Various pages show that the phone discovery is still in progress. (Unlocated phones, Phone tracking time, etc)

CER 10.0.2 Fresh Install or Upgrade using IP Subnet based tracking.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.