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Cisco Bug: CSCuq32376 - 9971 got freeze

Last Modified

May 03, 2018

Products (20)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 7906G
  • Cisco Unified IP Phone 8961
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Known Affected Releases


Description (partial)

The 9971 phone got frozen when on a call. The user could not disconnect the call by softkey or hard button.

CUCM version:
Phone Build: sip9971.9-4-2MN-288

Related Community Discussions

9971 video call problem
Let me briefly to describe my problem. 2 month ago I've upgraded my call manager 7.1.5 to the latest version Everything looks that OK except the problem with video phones. My call manager located in our head office  and all my branches are connect to us through WAN 10 MB/s through fiber-optic. The problem is so :  My staff can not make a video call from Cisco IP phone 9971 to  the same models on branches,  and Cisco 7985, 9971 from  branches to head office and branch to branch. We ...
Latest activity: Jun 05, 2015
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