Guest

Preview Tool

Cisco Bug: CSCuq31781 - SMA - Tunnel: service acct disabled after 30m of connectivity loss

Last Modified

Jan 10, 2017

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

8.1.1-013

Description (partial)

Symptom:
Customer support unable to connect to previously established tunnels.  Needs to contact customer to re-enable before the 6 to 7 day default timeout period.

Conditions:
After the customer establishes tunnels as per support request, any sustained network connectivity loss to the tunnels server for greater than 30 minutes can cause a situation where the tunnel is automatically re-established but unusable.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.