Guest

Preview Tool

Cisco Bug: CSCuq30042 - XML Error [4]: Parse Error 6921 SCCP phone - Directory - name too long

Last Modified

Sep 21, 2017

Products (6)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 6921

Known Affected Releases

9.4(1)ES5 9.4(1)SR1

Description (partial)

Symptom:
Press menu button and select "Corporate Directory" 
6921 phone displays parse error

In the phone log, we will see

00:04:55:57.922 - E/
xml_object_directory_recoverFile(4035) name is too long
00:04:55:57.924 - E/
xml_service_convert_frame(6965): xml service parse error!

Conditions:
User with more than 30 characters in total in the name+surname fields

Phone firmware

-6921 
SCCP-9-4-1-3SR1
69xx-sccp.9-4-1-ES5.zip
69xx-sccp.9-3-1-es5

Related Community Discussions

Cisco 6941 phone directory xml error 4 parse error
Hi,   We are running CUCM 10.0 version with the latest firmwares on the phones. We have an issue only with the 69xx series phones, when I try to search names in the corporate directory on 6941 phones, I get xml error 4 parse error,  below is the error from the phone console which says the name searching is too long. Please note this issue was there with our 79xx series phones with old firmwares, which got fixed when we upgraded the firmwares but 69xx series still shows the error with the latest firmwares ...
Latest activity: Jun 03, 2015
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.