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Cisco Bug: CSCuq27965 - Call result is not updated properly when the CCB call is re-attempted

Last Modified

Apr 17, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

Intermittently, callback historical table showing the ccb calls are either customer busy or not response however the calls are actually connected with agents.

CCB calls are re-attempted and connected with agents.
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