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Cisco Bug: CSCuq27965 - Call result is not updated properly when the CCB call is re-attempted

Last Modified

Apr 17, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
Intermittently, callback historical table showing the ccb calls are either customer busy or not response however the calls are actually connected with agents.

Conditions:
CCB calls are re-attempted and connected with agents.
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