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Cisco Bug: CSCuq26061 - After SV devices are sending request with IPv6 but CCX and CM is in IPv4

Last Modified

Jul 12, 2017

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.6(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.6(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
After SV devices are sending request with IPv6 but CCX and CM is in IPv4

Conditions:
Consider HA setup with CM cluster in WAN network with 10.5 FCS build .

Make sure that UCCX and CM are configured with IPv4.
Upgrade the build to 10.6.0.98000-73 and perform Switch version . 
a
After both boxes are up we are observing CM Telephony is in OOS mode . 
After investigating we saw in the logs that its trying to register devices with IPv6 mode and CM is on IPv4 mode hence the issue.

IPAddressingMode =2 is for IPv6
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