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Cisco Bug: CSCuq26061 - After SV devices are sending request with IPv6 but CCX and CM is in IPv4

Last Modified

Nov 29, 2018

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)
  • Cisco Unified Contact Center Express 10.6(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.6(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
After SV devices are sending request with IPv6 but CCX and CM is in IPv4

Conditions:
Consider HA setup with CM cluster in WAN network with 10.5 FCS build .

Make sure that UCCX and CM are configured with IPv4.
Upgrade the build to 10.6.0.98000-73 and perform Switch version . 
a
After both boxes are up we are observing CM Telephony is in OOS mode . 
After investigating we saw in the logs that its trying to register devices with IPv6 mode and CM is on IPv4 mode hence the issue.

IPAddressingMode =2 is for IPv6

Related Community Discussions

CTI route point and CTI ports not registering - UCCX 10.5 and CUCM 10.5 - PARTIAL SERVICE
I'm trying to integrate CUCM 10.5 and UCCX 10.5. For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE". On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the Unified CM Telephony Subsystem shows status "OUT OF SERVICE". I tried with completely new installation of UCCX twice and got the same result twice.   But when I tried integrating UCCX 10 with the same CUCM 10.5 from above everything works fine and all ...
Latest activity: Feb 15, 2016
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