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Cisco Bug: CSCuq24699 - MSE NMSP status active, last activity time is old

Last Modified

Sep 11, 2019

Products (1)

  • Cisco Mobility Services Engine

Known Affected Releases

7.6(100.0)

Description (partial)

Symptom:
Client tracking will stop working.
NMSP shows active, though last active time is a week old. This will stay in this situation until MSE service is restarted.

looking into the logs of MSE exception errors are present.

"unable to create envelope from given source."

nmsp status & subscription on WLC outputs does not have the affected MSE listed.

Conditions:
MSE running 7.6.100.0
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