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Cisco Bug: CSCuq22585 - Error deleting Media Service from a Customer when a Media Service wit

Last Modified

Nov 07, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(4)ER1

Description (partial)

Symptom:
Details:
When deleting Media Service from a Customer, if a Media Service with the same
name exists at a second Customer (and is assigned to a device), you are
prevented from deleting the Media Service

Prerequisites:
1. Two Customers
2. Two Media Services with the same name at each Customer
3. Phones using the Media Service at the one Customer

Steps to Reproduce:
1. Attempt to delete the Media Service from the Customer where the Media
Service is NOT assigned to any devices
Actual Results:  
You are prevented from deleting the Media Service with the following message:

XML    
18157 Request Failed     DelMediaService
    =>  Entered at: 2013/02/27 11:39:10 SAST  (172.29.232.103)

      Media Service [MSFox] is still associated with phone(s) with device
name(s) [TCTIPHONE2, TCTIPHONE3]. Please disassociate, before attempting to
delete it.
    => Started at: 2013/02/27 11:39:10 SAST
          => End at: 2013/02/27 11:39:12 SAST

Status of sub transactions

18158  Driver_DelMediaService     XML     F      Media Service [MSFox] is still
associated with phone(s) with device name(s) [TCTIPHONE2, TCTIPHONE3]. Please
disassociate, before attempting to delete it.

Expected Results:  
I expect the Media Service to be deleted

Conditions:
Details:
When deleting Media Service from a Customer, if a Media Service with the same
name exists at a second Customer (and is assigned to a device), you are
prevented from deleting the Media Service

Prerequisites:
1. Two Customers
2. Two Media Services with the same name at each Customer
3. Phones using the Media Service at the one Customer

Steps to Reproduce:
1. Attempt to delete the Media Service from the Customer where the Media
Service is NOT assigned to any devices
Actual Results:  
You are prevented from deleting the Media Service with the following message:

XML    
18157 Request Failed     DelMediaService
    =>  Entered at: 2013/02/27 11:39:10 SAST  (172.29.232.103)

      Media Service [MSFox] is still associated with phone(s) with device
name(s) [TCTIPHONE2, TCTIPHONE3]. Please disassociate, before attempting to
delete it.
    => Started at: 2013/02/27 11:39:10 SAST
          => End at: 2013/02/27 11:39:12 SAST

Status of sub transactions

18158  Driver_DelMediaService     XML     F      Media Service [MSFox] is still
associated with phone(s) with device name(s) [TCTIPHONE2, TCTIPHONE3]. Please
disassociate, before attempting to delete it.

Expected Results:  
I expect the Media Service to be deleted
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Bug Details Include

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  • Status
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