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Cisco Bug: CSCuq21670 - UCCX: Clean Up log4j Exceptions In uccx-install.log

Last Modified

Aug 26, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
The following log4j exceptions are seen in the uccx-install.log:

LogFileTraceWriter:: Error while reading the index file /var/log/active/uccx/log/MBSP/Cisco0-1MBSP.index (No such file or directory). OK during the first instance of the application run
log4j:ERROR Could not instantiate class [com.cisco.log.impl.JDBCLogAppender].
java.lang.ClassNotFoundException: com.cisco.log.impl.JDBCLogAppender

Conditions:
These errors appear when switching versions of Unified Contact Center Express (UCCX).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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