Preview Tool

Cisco Bug: CSCuq21670 - UCCX: Clean Up log4j Exceptions In uccx-install.log

Last Modified

Aug 26, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

The following log4j exceptions are seen in the uccx-install.log:

LogFileTraceWriter:: Error while reading the index file /var/log/active/uccx/log/MBSP/Cisco0-1MBSP.index (No such file or directory). OK during the first instance of the application run
log4j:ERROR Could not instantiate class [].

These errors appear when switching versions of Unified Contact Center Express (UCCX).
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.