Guest

Preview Tool

Cisco Bug: CSCuq21606 - display a more meaningful error when unable to register

Last Modified

Jun 30, 2016

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

10.5(0)

Description (partial)

Symptom:
Jabber displays an error that indicates "Failed to get device configuration. Reconnect"

Conditions:
Occurs during a situation where Jabber is unable to register because all the Expressway-C servers in the device configuration are down. In this condition, the clients do have a valid device configuration. The problem is they are not able to register.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.