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Cisco Bug: CSCuq21447 - UCCX: Finesse Multiline Documentation On Button Positions Misleading

Last Modified

Feb 12, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Currently, the UCCX 10.5 Release Notes and SRND state:

"Finesse supports the use of multiple lines on agent phones. You can configure one or more secondary lines on an agent phone. The first four lines (one ACD line and the next three secondary lines) are monitored for setting the agent's state."

This is confusing  as it seems to suggest that the ACD line must be in the first button position.

The ACD extension of the UCCX agent must be in button positions 1 - 4 and other, secondary, non-ACD lines can be in the other positions. The first four lines on the phone are monitored for setting the agent state, regardless of whether these lines are ACD or non-ACD.

Related Community Discussions

UCCX 10.5 Release Field Communication
Cisco Unified Contact Center Express (UCCX) Version 10.5 has recently been released. UCCX Version 10.5 contains many new features, bug fixes, and serviceability improvements. Although information on all of these new features is documented in the Solution Reference Network Design (SRND) and Release Notes (RN)  documents published with the release, we wanted to give you more information on some of the changes in UCCX Version 10.5. Explanation of these changes is intended to raise awareness of important ...
Latest activity: Mar 26, 2018
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