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Cisco Bug: CSCuq20928 - CICM not clearing queued call even though call is cleared at NAM level

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(4)

Description (partial)

Symptom:
Call remaining queued at CICM even though customer has already hung up and call has been cleared at the NAM level.

Conditions:
Call is queued by CICM at VRU(in NAM). CVP is at NAM.
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