Cisco Bug: CSCuq20928 - CICM not clearing queued call even though call is cleared at NAM level
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 11.0(1) 9.0(4)
Symptom: Call remaining queued at CICM even though customer has already hung up and call has been cleared at the NAM level. Conditions: Call is queued by CICM at VRU(in NAM). CVP is at NAM.
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Bug Details Include
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