Cisco Bug: CSCuq20928 - CICM not clearing queued call even though call is cleared at NAM level

Last Modified

Feb 13, 2019

Products (1)

Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(4)

Description (partial)

Symptom:
Call remaining queued at CICM even though customer has already hung up and call has been cleared at the NAM level.

Conditions:
Call is queued by CICM at VRU(in NAM). CVP is at NAM.

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