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Cisco Bug: CSCuq20318 - WIM Agent Logged out but showing Available for Chat

Last Modified

Jan 29, 2016

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Supervisors attempt to monitor their agents Logged in status, 
Will show the Agent is logged out but still shows available for Chat,.

Conditions:
CISCO-5948 OEM Defect ID.
 Supervisor monitors show user available for chat even though user is not logged in. 

Reproduction steps:- 
Login as integrated user 
make available for chat 
do not work till session becomes inactive 
then start working and you should get password prompt 
type wrong password in that window and later close the session directly by closing window.
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  • Status
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