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Cisco Bug: CSCuq20239 - CWMS - Doc to warn about impacts of SMTP Address add/change in LDAP

Last Modified

Sep 17, 2014

Products (1)

  • Cisco WebEx Meetings Server

Known Affected Releases

2.0MR2

Description (partial)

Symptom:
In CWMS, e-mail address (SMTP Address) is used as a unique identifier for a user profile and once a profile is created, cannot be changed. All the meetings scheduled by a specific user profile are tied to the e-mail address of the user.
If a user changes an e-mail address (or adds another) in their LDAP account and are synced to CWMS, a new account is created in CWMS for each new e-mail address as a unique identifier. There will be no relationship between two CWMS profiles for the same user, as the e-mail addresses are different.

If this change is being considered by administrators (ESPECIALLY in SSO-enabled environments where users login with their user accounts and not an email address), they should know to inform users that they should modify/cancel all existing meetings for this account before the new SMTP address(es) are added/changed.  Otherwise, users will no longer have access to the old meetings.

Conditions:
CWMS 
SMTP address gets added to a user's LDAP account or SMTP address gets changed
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