Guest

Preview Tool

Cisco Bug: CSCuq20143 - During bulk load duplicate phone with same MAC address is created

Last Modified

Oct 01, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
During bulk load duplicate phone with same MAC address is created

Conditions:
1. Login as Customer Admin
2. Bulk load few thousand subscribers with lines and phones for each subscriber (in our test scenario we bulk loaded up to 4K phones). All phones/lines/subscribers are configured to bulk load to the Site hierarchy level.
3. After bulk load is complete we noticed couple of phones were added twice - one at Site level and one at Customer hierarchy level. On CUCM we noticed phones were not added twice and issue seems to be local to CUCDM. 
4. As a result of the duplicate phones the Add Subscribers for the users who have these phones associated in the bulk sheet failed to create the users
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.