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Cisco Bug: CSCuq20015 - CIM 9.0.2: Intermittently Customer getting disconnected from the chat

Last Modified

May 13, 2016

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
While customer is chatting with agents, their active ongoing chat session is getting disconnected. Issue is happening intermittently.

Conditions:
EIM/WIM 9.0.1
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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