Guest

Preview Tool

Cisco Bug: CSCuq19581 - Finesse Desktop Agent Cannot login if Primary AXL provider goes down

Last Modified

Sep 04, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
we try to login to Finesse Agent, the login fails with Sign In Error " The device associated with that extension or dial number is invalid".
We are prompted again with Agent Login screen

Conditions:
Primary CUCM/AXL provider is down
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.