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Cisco Bug: CSCuq19581 - Finesse Desktop Agent Cannot login if Primary AXL provider goes down

Last Modified

Sep 04, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases


Description (partial)

we try to login to Finesse Agent, the login fails with Sign In Error " The device associated with that extension or dial number is invalid".
We are prompted again with Agent Login screen

Primary CUCM/AXL provider is down
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