Cisco Bug: CSCuq19267 - Tomcat service cannot start if openAM server is not reachable
Last Modified
Nov 27, 2020
Products (1)
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
8.6(2.23900.10) 9.1(2.11900.12)
Description (partial)
Symptom: Tomcat service will stay in [STARTING] state in 'utils service list' output. In the catalina.out we can observe: May 12, 2014 12:05:41 AM org.apache.catalina.core.AprLifecycleListener init INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/local/lib:/usr/local/thirdparty/java/j2sdk/jre/lib/i386:/usr/local/thirdparty/java/j2sdk/jre/lib/i386/server:/usr/lib/pgsql:/usr/lib:/usr/local/cm/lib:/opt/cisco/connection/lib::/usr/local/platform/lib:/usr/local/Nuance/Recognizer/lib [AgentException Stack] com.sun.identity.agents.arch.AgentException: ApplicationSSOTokenProvider.getApplicationSSOToken(): Unable to get Application SSO Token at com.sun.identity.agents.common.ApplicationSSOTokenProvider.getApplicationSSOToken(ApplicationSSOTokenProvider.java:81) at com.sun.identity.agents.arch.AgentConfiguration.setAppSSOToken(AgentConfiguration.java:571) at com.sun.identity.agents.arch.AgentConfiguration.bootStrapClientConfiguration(AgentConfiguration.java:677) (...) com.sun.identity.authentication.spi.AuthLoginException: Failed to create new Authentication Context: Naming Service is not available. at com.sun.identity.authentication.AuthContext.login(AuthContext.java:623) at com.sun.identity.authentication.AuthContext.login(AuthContext.java:561) at com.sun.identity.authentication.AuthContext.login(AuthContext.java:385) at com.sun.identity.agents.common.ApplicationSSOTokenProvider.getApplicationSSOToken(ApplicationSSOTokenProvider.java:64) Conditions: CUCM/CUC integrated with openAM for SSO. Starting Tomcat service while openAM is not accessible/down will fail.
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