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Cisco Bug: CSCuq18649 - 694 SDK needs 690 error handling for To Address RFC-822 violations

Last Modified

Jan 27, 2017

Products (1)

  • Cisco Email Encryption

Known Affected Releases

6.9.4(SDK)-125 6.9.4(SDK)-203

Description (partial)

Fix for a back end service that the customer does not directly interact with.

- Messages pending encryption are "stuck" in "the.encryption.queue".
- Some messages that should have been encrypted are bounced with the following error:

5.x.3 - Temporary PXE Encryption failure. Please try resending the message. If the problem persists, please contact your administrator. (Encryption operation expired due to key server communication problems or resource constraints.) ('000', [])

- One or more messages in the encryption queue contains an illegal character in a recipient's email address.  This character is most likely added from the mail client when the message was generated.
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