Preview Tool

Cisco Bug: CSCuq17912 - UCCX Sys Params - Preview Outbound Seats Max Still Based on MCS HW

Last Modified

Dec 12, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

In UCCX 10.5, when navigating to Help > About for System Parameters Configuration, the 'Number of Direct Preview Outbound Seats' is being based off 4 varieties of MCS Servers.  These hardware based seat limitations need to be updated based on profile rather than MCS server.

UCCX 10.5 Configuring Direct Preview Outbound Seats.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.