Preview Tool

Cisco Bug: CSCuq17445 - [Sony/HTC] phone services cannot be connected onPrem

Last Modified

Feb 02, 2017

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

Phone Services not connecting in Sony Xperia Android Device.

It is working fine in Samsung S4 Devices. It seems like issue in Xperia Device.

Steps :
-> Create BOT Devices for Jabber for Android in Unified CM
-> Assign end users for BOT Device and enable IM&Presence and phone services.
-> Login into J4Android in Xperia Device by using configured user.
-> Login using Advanced Settings either Unified CM&Presence or Phone Serivces.
-> Jabber logged in successfully.
-> Check the Accounts page
-> Instant Messaging Service connected successfully.
-> But Phone Services not connecting at all.

Environment :

Jabber for Android :
Mobile : Sony Xperia Z1 C6902
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.