Cisco Bug: CSCuq16397 - Mobile Agent was log out from the session if log into another ext / DN
May 31, 2016
- Cisco Finesse
Known Affected Releases
Symptom: After a mobile agent signs in to Finesse, incorrect mobile agent information appears on the desktop or calls are not routed to the agent phone. Conditions: Two mobile agent sessions exist with the same agent ID and extension but with different dial numbers or modes.
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Bug Details Include
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