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Cisco Bug: CSCuq16397 - Mobile Agent was log out from the session if log into another ext / DN

Last Modified

May 31, 2016

Products (1)

  • Cisco Finesse

Known Affected Releases

11.0(1) 11.5(1)

Description (partial)

After a mobile agent signs in to Finesse, incorrect mobile agent information appears on the desktop or calls are not routed to the agent phone.

Two mobile agent sessions exist with the same agent ID and extension but with different dial numbers or modes.
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