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Cisco Bug: CSCuq16307 - vmtools refresh causes vmtool status to be incorrect in vsphere.

Last Modified

Mar 21, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7)

Description (partial)

Symptom:
Update VMware tools using the CLI command: utils vmtools refresh
The system goes for reboot, and when the system comes up, the summary tab of the vm instance in vsphere will show 'vmtools' status as "not running (not installed)" after running a "utils vmtools refresh"

Ideally if the VMware tools upgrade was successful it should Display VMware Tools as Running(Current)

Conditions:
initiated interactive vmtools refresh from CLI in CM 10.5
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