Cisco Bug: CSCuq16200 - CG does not failover after visible network disconnected with Finesse
Feb 23, 2018
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Finesse can be on the same vswitch as the PG so even if the visible network disconnects CG still maintains active connection with finesse and doesn't failover. We should have some check in the code as we do for CAD/CTIOS/IPPA to ignore finesse connection and allow the CG to failover. Conditions: There is a defect for Ctisvr: CSCtx66369 CTISvr doesn't failover on Public NW disconnect if CAD in same server. But for Finesse we have observed that it does not ignore the connections, while for CAD,CTIOS,IPPA,CMB it does ignore it.
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Bug Details Include
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