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Cisco Bug: CSCuq16200 - CG does not failover after visible network disconnected with Finesse

Last Modified

Feb 23, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Finesse can be on the same vswitch as the PG so even if the visible network disconnects CG still maintains active connection with finesse and doesn't failover. We should have some check in the code as we do for CAD/CTIOS/IPPA to ignore finesse connection and allow the CG to failover.

There is a defect for Ctisvr: CSCtx66369 CTISvr doesn't failover on Public NW disconnect if CAD in same server.
But for Finesse we have observed that it does not ignore the connections, while for CAD,CTIOS,IPPA,CMB it does ignore it.

Related Community Discussions

Problem with Finesse failure with UCCE 10.5(2) MR
The message below has been sent directly to customers/partners who downloaded the UCCE 10.5(2) MR. We want to make our Collaboration customers aware of this issue with UCCE 10.5(2), so that you can obtain the corrected download and mitigate any potential issues with your installations. Regards, Jim -------------------------------------------------------------------------------- To: Customers that have downloaded Cisco UCCE 10.5(2) MR Subject: Finesse failure with UCCE 10.5(2) MR An issue (CSCuv40167) ...
Latest activity: Jul 22, 2015
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